Mir2Mad Cloth Private Limited

Last Updated: 21-12-2025

At Mir2Mad Cloth Private Limited (“Mir2Mad”, “we”, “our”, “us”), customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • Product received is damaged
  • Product is defective
  • Product received is incorrect (wrong item, size, or color)

Returns must be requested within 48 hours of delivery.

2. Items Not Eligible for Return

The following items are non-returnable and non-refundable:

  • Products used, washed, altered, or damaged by the customer
  • Items without original tags, labels, or packaging
  • Innerwear, clearance sale items, or customized products (if applicable)
  • Returns requested after the specified return window

3. Return Request Process

To initiate a return:

  1. Email us at support@mir2mad.com
  2. Share your Order ID
  3. Attach clear images/videos showing the issue
  4. Mention the reason for return

Our team will review the request and respond within 2–3 business days.

4. Return Approval & Pickup

  • Once approved, a reverse pickup will be arranged (subject to service availability).
  • If reverse pickup is not available at your location, you may be requested to self-ship the product.
  • Products must be returned in original condition with tags and packaging intact.

5. Refund Policy

  • Refunds are processed only after the returned product passes quality inspection.
  • Approved refunds will be credited within 7–10 business days.

Refund Mode:

  • Prepaid Orders: Refunded to the original payment method
  • Cash on Delivery (COD): Refunded via bank transfer or store credit

6. Exchange Policy

  • Exchanges are subject to product availability.
  • If the replacement product is unavailable, a refund will be processed.

7. Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once shipped, orders cannot be cancelled.
  • Refunds for cancelled orders (pre-dispatch) will be processed within 5–7 business days.

8. Shipping Charges

  • Shipping charges are non-refundable, unless the return is due to our error.
  • In case of self-shipping, courier charges will not be reimbursed unless approved.

9. Delayed or Failed Refunds

If you haven’t received your refund:

  • Check with your bank or payment provider
  • Contact us at support@mir2mad.com for assistance

10. Policy Abuse

Mir2Mad reserves the right to refuse returns or refunds in case of:

  • Repeated return requests
  • Suspected misuse or fraud
  • Violation of policy terms

11. Policy Updates

We reserve the right to modify this policy at any time without prior notice.
Changes will be effective once published on our website.

12. Contact Information

For return or refund queries:

Email: support@mir2mad.com
Address: 304 Krishna Business Hub Nr.Matrix Plaza Vatva Ahmedabad